3PLs and 4PLs have become an integral part of the supply chain industry. We frequently hear that 3PLs provide valuable and innovative solutions to their customers. But what services are 3PLs and 4PLs really providing? And are 3PLs and 4PLs meeting their customers’ needs?

APQC is conducting a survey to answer these questions. The survey takes approximately 20 minutes to complete. Participants will receive a free summary of the survey results. The confidentiality of information provided is protected by APQC’s Benchmarking Code of Conduct. 

Throughout the survey, some questions have links to survey definitions. Accurate results depend on a common understanding of the terminology used across survey respondents, so take special care to review the definitions thoroughly. Common terms may be defined differently than you expect.