Thank you for your time in offering to participate in the 2011 Patient Experience Assessment. At this time the project is closed. If you have any questions, please feel free to contact Ron Webb via email at rwebb@apqc.org.
ABOUT THE RESEARCH TEAM
APQC is a member-based nonprofit and one of the leading proponents of benchmarking and best-practice business research. Working with more than 500 organizations worldwide in all industries, APQC focuses on providing the information member-organizations need to work smarter, faster, and with confidence. Every day we uncover the processes and practices that push organizations from good to great. Visit us at www.apqc.org and learn how you can make best practices your practices.
Celebrating over 45 years in business, Gelb is a strategic marketing firm that specializes in helping healthcare organizations grow profitably. We work with our clients to build trusted brands, deliver exceptional experiences, and bring valued products and services to market.
The Beryl Institute is the global community of practice and premier thought leader in improving the patient experience in healthcare. We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. We invite you to learn more about The Beryl Institute and join our community of over 4500 members and guests at
www.theberylinstitute.org.
